TERMS&CONDITIONS KOLOBO

1. Why this information is important

This document sets out the terms and conditions for using our Platform Services and other important information that you need to know about it. “Kolobok Platform” refers to your access to the Kolobok App, using your Kolobok Account to enter into Kolobok Platform and any other services that we offer, including being able to manage your Kolobok Account. These terms and conditions along with the any other terms and conditions that apply to our services, form a legal agreement (the "Terms") between: you, the account holder ("you"); and us, Kolobok. Ltd (“Kolobok”). Kolobok. Ltd. is a company incorporated in Kazahstan (B.I.N. 231140900169) and whose registered office is Mangilik EL, 55/23, Astana, Kazahstan Z05T3F6. Kolobok. Ltd. is regulated as a major Social Platform empowered by a number of Institutions in order to provide: account issuance service, domestic money transfer service, cross-border money transfer service, merchant acquisition service, digital payment token service and e-money issuance service. It's important for you to understand how the Money Transfer Services work. You can ask for a copy of these Terms through the Kolobok App at any time.

2. How are the Social Platform Services provided and who do these Terms apply to?

Information contained in these Terms, our general website (the “Website”) and the Kolobok App should not be regarded as an offer, solicitation, promotion or advertisement of the Kolobok Platform that we will provide under these Terms in any country where such offer, solicitation, promotion or advertisement is not permissible under applicable local law. If you are in a country other than Kazahstan, we will only provide you the Kolobok Platform access under these Terms where you ask us to provide the Services on your own exclusive initiative. Where we provide you the Services on this basis, they are provided by Kolobok. Ltd in Kazahstan and not in your country of residence.

3. Commencement, term and your Kolobok Account

These Terms commence on the day that Kolobok confirms to you via the Kolobok App that your Kolobok Account has been opened and shall continue until terminated in accordance with clause 21 (Amendments to these Terms) and/or clause 22 (Termination). Your Kolobok Account allows you to perform Kolobok transactions and access other services. Our service availability may differ based on your country/region. Your Kolobok Account is not a bank or a payment account and does not store any form of monetary value (electronic or otherwise). You can use your Kolobok Account for any of the following services: Send money to other Kolobok users (we call these “Instant Transfers”); Send money to a Service account (we call these “Bill Transfers”); Add founds to your account via card/crypto (we call these “Found Transfers”); Withdraw money from your Kolobok account; and View information about and manage your Kolobok Account through your Kolobok App. Instant Transfers, Bill Transfers, Found Transfers and withdrawing money from your Kolobok account are together referred to as "Kolobok Transactions". We may ask you to provide any information and/or documents that we may reasonably require to complete your Kolobok Transactions. Kolobok may refuse to enter into a Kolobok Transaction with you at any time and for any reason. Kolobok provides virtual receipts for Kolobok Transactions. The Kolobok Transaction details are also available on the Kolobok App. Kolobok will not and is under no obligation to provide you with a physical receipt or other written confirmation in connection with any Kolobok Transaction. Can I open a Kolobok Account? You must be 18 or over to open a Kolobok Account and you will need to be a citizen of any of the supported countries. You can get further information on the supported countries on the country specific web-pages. When you ask us to open a Kolobok Account, we or someone acting for us will ask for information about you and where the money you will remit through your account comes from. We do this for a number of reasons, including to meet our legal and regulatory requirements. Our Privacy Notice (accessible through the Kolobok app) explains more about how we use your information for these and other purposes. When we have the information we need, we will open your Kolobok Account. You can’t: open more than one Kolobok Account; open a Kolobok Account on someone else’s behalf; or open a new Kolobok Account if we've previously closed a Kolobok Account held by you. You warrant that you are an individual acting solely on your own behalf.

4. How can I send and receive money?

You can use your Kolobok Account to send money and receive money. On your Kolobok App, you will need to register the details of your External Account(s) and/or Stored Card(s). “External Account” means a designated personal deposit account (current or savings account) held by you with a bank and which you have registered for use on the Kolobok App. This will be used 1) as your funding source to add founds to your Kolobok Wallet or for the purposes of withdrawing money from your Kolobok account to your External Account. "Stored Card" means the designated credit card, debit card, or other payment card held by you and which you have registered for use on the Kolobok App. This will be used 1) as your funding source to add founds to your Kolobok Wallet or for the purposes of withdrawing money from your Kolobok account to your External Account. From where you would have access to for the following purposes: Instant Transfers, Bank Transfers, Card Transfers and to receive money from another Kolobok user. Any Stored Card(s) and/or External Account(s) that you add to your Kolobok App must be in your own name. Kolobok reserves the right to refuse any Stored Cards and External Accounts. This includes stolen cards and cards from certain countries that we may be prohibited from using for Kolobok Transactions. If you are not able to add a certain Stored Card and/or External Account to your Kolobok App, you will need to add another Stored Card and/or External Account which can be used for the Kolobok Transactions. You can update your Stored Card and External Account details at any time within the Kolobok App. You have the option to add different Stored Card and External Account details to your Kolobok App for the purposes of sending money and receiving money.

5. The Kolobok App

The Kolobok App is our portal where you can, among other things: perform Instant Transfers, Bill Transfers and Found Transfers; receive money from other Kolobok users; view your Kolobok Transaction History (which means the list of Kolobok Transactions you have entered into);and register and update the details of your External Account(s) and your Stored Card(s). We may stop your access to the Kolobok App on reasonable grounds relating to: the security of the Kolobok App; or the suspected unauthorised and/or fraudulent use of the Kolobok App. If we do stop your access in such instances, we will inform you via the Kolobok App and direct you to our customer services team.

6. Verification of identity

You agree to cooperate with all requests made by us or any of our third party service providers on our behalf in connection with your Kolobok Account, to identify or authenticate your identity or validate your funding sources or Kolobok Transactions. This may include, but is not limited to, asking you for further information that will allow Kolobok to reasonably identify you, including requiring you to take steps to confirm ownership of your phone number or payment instruments or verifying your information against third party databases or through other sources. We reserve the right to close, suspend, or limit access to your Kolobok Account and/or the Social Platform Services in the event we are unable to obtain or verify such information or you do not comply with our requests for further information. We may confidentially verify the information you provide us with or obtain information on you ourselves or through third parties from secure databases. By entering into these Terms, you confirm that you consent to us or a third party on our behalf carrying out such verifications. You must ensure that the information on your Kolobok Account is always accurate and up to date and if any of your details change, you need to notify us immediately. If at any time we believe that your information is outdated or inaccurate, we may contact you and request further information or request that you go through the verification process again. We shall not be liable for any losses arising out of your failure to maintain up to date information.

7. Instant Transfer

You can send money to other Kolobok accounts. We call these sorts of transactions Instant Transfers. You can make an Instant Transfer to any Kolobok user globally by choosing them as a recipient from the contacts list in the Kolobok App and following the prompts. The recipient Kolobok user will be notified and receive the transfer immediately. If you make an Instant Transfer, the money you are sending will be debited from your Kolobok wallet. Where applicable, you will need to enter the Counterparty’s details (the ‘unique identifier’) on the Kolobok App in order to request an Instant Transfer to that Counterparty. It is your responsibility to make sure that the Counterparty’s unique identifier is entered correctly. Any error may result in the Instant Transfer being unsuccessful, delayed or the Instant Transfer being sent to the wrong recipient. We shall not be liable for any losses you incur from entering an incorrect unique identifier. The “Counterparty” means the person you wish to send money to. Please check the following information on the Kolobok App, prior to confirming your request to enter into the Instant Transfer: the Counterparty’s details; the amount and currency of the money you wish to send to the Counterparty; and the fees for the Instant Transfer (if any). Once your money has been sent, you will be able to view the completed Instant Transfer in your Kolobok Transaction History. If funds you have sent by way of Instant Transfer have not been received by the Counterparty and are returned, we will return the funds to the funding source in the currency you used to make the transfer.

8. Bill Transfers

You can send money to a Counterparty’s (Service) Kolobok Account from your Kolobok wallet. We call this a Kolobok Bill Transfer. The money you send by Kolobok Bill Transfer will be debited from your Kolobok wallet. To make a Kolobok Bill Transfer you will need to engage with the Counterparty (Service) Kolobok Account on the Kolobok App. The “Counterparty Kolobok Account” means the Kolobok account of the Counterparty. It is your responsibility to make sure that the details of the Counterparty and the Counterparty Kolobok Account (the ‘unique identifiers’) are entered correctly. Any error in information may result in the Kolobok Bill Transfer being unsuccessful, delayed or the Kolobok Bill Transfer being sent to the wrong recipient. We shall not be liable for any losses you incur from entering incorrect Counterparty Bill Account details. Please check the following information on the Kolobok App, prior to confirming your request to enter into the Kolobok Bill Transfer: the details of the Counterparty Kolobok Account; the amount of the founds you wish to send to the Counterparty; and the fees for the Kolobok Bill Transfer (if any).

9. Found Transfers

You can add founds to your existing Kolobok Account from your selected Stored Card. We call this a Found Transfer. The money you send by Found Transfer will be debited from your Stored Card. To make a Found Transfer you will need to enter the Counterparty Card Account details on the Kolobok App. The “Counterparty Card Account” means the debit card or credit card account of the Counterparty. It is your responsibility to make sure that the details of the Counterparty and the Counterparty Card Account (the ‘unique identifiers’) are entered correctly. Any error in information may result in the Found Transfer being unsuccessful, delayed or the Found Transfer being sent to the wrong recipient. We shall not be liable for any losses you incur from entering incorrect Counterparty Found Account details. Please check the following information on the Kolobok App, prior to confirming your request to enter into the Card Transfer: the details of the Counterparty Found Account; Found Transfers are sent instantly, and should arrive within 30 minutes. This means there is no opportunity to cancel this type of payment after it is sent, so please make sure that the details you enter are correct. Once the Found Transfer has been completed, you will be able to view the completed Found Transfer in your Kolobok Transaction History.